Conflict in the Workplace
Conflict is defined as tension between two opposing forces. Individuals have their own values, needs, interests and resources -- and sometimes they clash with others. Although it is a natural and inevitable part of work life, conflict is not always negative or destructive.
When handled appropriately and constructively, conflict can contribute to organizational learning, improve interpersonal relationships and amplify productivity. Understanding different conflict styles increases your ability resolve conflict quickly and in a less intense manner.
Discover the secret to deciphering an individual's underlying motive, and learn to:
Analyze sources of conflict and identify personal reactions to them
Resolve conflict using a systematic process of finding a win-win agreement
Adjust communication and adopt a listening stance into the interaction.
Who Should Attend:
2. Managers and Supervisors
3. Formal and Informal Leaders
Length of Training Program: Half-Day
Date: April 15, 2014
Time: 9 a.m. - 1:00 p.m.
Investment: $297.00. Register by: April 1 and save $50
Pay only: $247.00 Include 2 - One Hour Coaching Sessions
For more information as to how you can bring this program in-house , please contact us.