This workshop will guide you through the process of delivering a winning customer service strategy that is designed to energize employees, impress customers, enhance image, improve positive word-of-mouth and increase repeat business.
At the end of this course, participants will be able to:
1. Make every client connection a positive one
2. Manage difficult customers and resolve challenges successfully
3. Measure your organization’s ability to meet customer expectations
4. Demonstrate practical ways to retain valuable customer base and win repeat business
Who Should Attend:
2. Managers and Supervisors
3. Formal and Informal Leaders
Length of Training Program:
For more information as to how you can bring this program in-house , please contact us.